We work with trusted shipping partners, such as AnPost and DHL Ireland, on a daily basis. For EU and overseas parcels - FedEx shipping. Since each item is made to order, apart from sample sale, it takes time. Usually from 5 working days up to 2 weeks in non-busy season.

Nina's Atlantic design studio is based in Tullamore, county Offaly, Ireland. We design, create and stock our collection samples there. All products are shipped to customers and stores around Ireland directly from our studio.

Each purchase is packaged in a specific branded folding box made out of recycled paper, and wrapped in a high quality kraft paper as a better alternative to plastic. The exception is a plastic bag for small items packaging, like a single hat or a tee, but we are pivoting towards the recycled plastic company for such small items.

We work with OEKO-TEX certified cotton fabrics producer and supplier based in Poland. Most of the fabrics are of organic cotton. This year we also introduced an innovative enzymatic cotton french terry, which is a bio washing technique that avoids harmful chemicals. Each product is individually made end to end by our highly qualified tailors. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your electronic email receipt or proof of purchase.

To start a return, you can contact us at ninasatlantic.studio@gmail.com. If your return is accepted, the package will be picked up by our courier, you just need to tell us via email what is the best time for the courier to pop up at your doorsteps. 

You can always contact us for any return question at ninasatlantic.studio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns of gift certs or individually tailored maternity items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at ninasatlantic.studio@gmail.com.

You can always return or exchange your item (please review the Refund policies at our website footer menu). The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. And you can always email me at ninasatlantic.studio@gmail.com if you have any questions.

Yes, you can order an item of custom size contacting us via ninasatlantic.studio@gmail.com or Instagram direct message to Nina's team. We will ask your individual measurements.

How it works? You can purchase a 150, 100 or 200 euro value gift certificate by entering your email and personal details. Once purchased, you will receive your electronic version of the certificate. You can share this electronic card with any recipient and the recipient would be able to use a unique code assigned to a card. And you can always email me at ninasatlantic.studio@gmail.com if you have any questions.